Appeals

If a client wishes to appeal their score they would be required to follow the process which includes:

• The Measured Entity has the right to appeal against the verification results on the verification Report and scorecard within 7 days of receipt thereof, in writing per email address: admin@abeerate.co.za

• If the Measured Entity lodged an appeal, the administrator will bring it to the Verification Manager’s attention, who will assign an independent person of the area affected by the appeal.

• The Assigned person shall send the client an acknowledgement of receipt.

• The Assigned person shall investigate the appeal.

• Once a decision is made by the assigned person, they shall send a findings report to the Measured Entity.

• If the Verification Report and Certificate has been amended as a result of the appeal, the last mentioned will be sent to the Measured Entity.

• All appeals shall be resolved in a timely manner by aBEErate.

• An appeal shall be resolved within a maximum of 30 days of the initial lodging of the appeal.